SiteSell: The Blog

Redesigned "I Love SBI!" Page: The SiteSell Edge #094

Zine Mailings

The SiteSell Edge is for people who aren't yet SBI! customers (click here for The SiteSell Edge #094). It boils down the near-infinite Net marketing and e-business noise into "only what you really need to know."

This week, News From The SiteSell Edge announces a redesigned "I Love SBI!" Page, a new Network Marketing case study, and an updated WAHM case study.

The Featured Article covers Using Google's Search Volume Data.

Click here to read previous issues of The SiteSell Edge.

LinkedIn-SBI! Promotion Now Simplified!: SBI! Xpress #262

Zine Mailings

Site Build It! Xpress ("SBIX") is for SBI! customers only (click here for SBIX #262 and recent issues). It boils down the near-infinite Net marketing and e-business noise into "only what you really need to know."

This week, SBIX News announces clear, step-by-step instructions for the LinkedIn-SBI! promotion, and an open invitation to submit an application to SiteSell, if you would like to work with our team.

The Articles section covers an excellent resource book, "Make Your Knowledge Sell!," for creating your own infoproduct based on what you know.

Finally, Pearls From The SBI! Forums features the following...

• There ARE Real People at Google
• Thanks to SBI... I'm forced to leave my home... Rats!
• A Pearl: A Clever Use Of HARO (A series of pearls, actually!)
• Site Build It! Branding?  The Final Solutions Thanks To You!
• Google's Absolute Search Volumes More Useful Than Insights

Click here to read the three most recent issues of the SBI! Xpress. (SBI! owners only.)

OVERdeliver Customer Delight

Ken's Blog

I take great pride in the quality of the support that the SiteSell Support team delivers. The problem is that I kind of expect it in return when I am the customer.

Recently, I set up a profile with a certain company. An issue arose so I e-mailed to ask them about it and received back, nearly 12 hours later (which is OK since I did e-mail at 4:30 AM), this reply...

We are aware of the issue you are currently experiencing and we are working to release a possible fix for this week. If you are still experiencing this problem by next Monday, please respond to this message. We appreciate your patience while this issue is being resolved.

This puts all the onus back on me. I'm the one who has to go to the site and check to see if it's working. I'm the one who has to remember. And I'm the one who has no idea, really, when it will be fixed. Which means I'll forget all about it, of course. Now...