Ken's Blog
I take great pride in the quality of the support that the SiteSell Support team delivers. The problem is that I kind of expect it in return when I am the customer.
Recently, I set up a profile with a certain company. An issue arose so I e-mailed to ask them about it and received back, nearly 12 hours later (which is OK since I did e-mail at 4:30 AM), this reply...
We are aware of the issue you are currently experiencing and we
are working to release a possible fix for this week. If you are still
experiencing this problem by next Monday, please respond to this
message. We appreciate your patience while this issue is being
resolved.
This puts all the onus back on me. I'm the one who has to go
to the site and check to see if it's working. I'm the one who has to
remember. And I'm the one who has no idea, really, when it will be
fixed. Which means I'll forget all about it, of course. Now...